I’ll be talking with interaction designers at IDEO’s SF office about interaction design and performance. Here’s a brief blurb:
What makes some interaction design projects go so smoothly, and some…not? Drawing from ethnographic observation at three design consultancies in San Francisco, Elizabeth Goodman will argue that physical performance activities are central to successful projects, from clustering Post-Its to make priorities visible, to acting out scenarios with wireframes, to identifying and assembling the right audience for presentations. We’ll use this presentation to kick off a conversation about teaching and practice: How might we improve our own performance skills? And how might we teach them to others?
Using interaction design walkthroughs as a case study, I’ll be talking about my dissertation research at Stanford in January.
I’ll be talking about my dissertation research at eBay’s headquarters on October 14, 2013.
“Human-centered design is an approach to innovation in which user research drives design decisions by providing an understanding of end users. In practice, different people, teams, or even companies manage each step of the design process, making communication of user research results a critical activity. Based on an empirical study of current methods used by experts, this paper presents strategies for effectively communicating user research findings across organizational or corporate boundaries. To build researcher-client relationships, understand both user and client needs, and overcome institutional inertia, this paper proposes viewing user research clients as users of user research outcomes. This reframing the crafting of communication across boundaries as a parallel internal human-centered design process we refer to as a double ethnography.”
Roschuni, C., Goodman, E. and Agogino, A. 2013. Communicating Actionable User Research. Artificial Intelligence for Engineering Design, Analysis and Manufacturing. Pre-publication draft available here.
I use in-depth research to describe the design of new interactions and technologies, not only in theory but in practice. By gaining a better empirical understanding of design teams and design stakeholders, we can help educators work with students, tool makers improve design tools, and professionals extend their own practices of creation and communication.
Download the dissertation (PDF)
Goodman, E. 2012. How I Learned to Stop Worrying and Love the Deliverable. interactions, September/October 2012.
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The widely used textbook on user experience research, revised to account for changes in technologies, techniques, and topics.
Goodman, E., Kuniavsky, M. and Moed, A.2012. Observing the User Experience. 2nd Ed. Elsevier.
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Goodman, E. and Vertesi, J. 2012. Design For X?: Distribution Choices and Ethical Design. In Proc. CHI EA ’12: 81–90.
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Goodman, E. 2011. Handwaving and the Real Work of Design. interactions, 18(4): 40 – 44.
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