About the project
“Human-centered design is an approach to innovation in which user research drives design decisions by providing an understanding of end users. In practice, different people, teams, or even companies manage each step of the design process, making communication of user research results a critical activity. Based on an empirical study of current methods used by experts, this paper presents strategies for effectively communicating user research findings across organizational or corporate boundaries. To build researcher-client relationships, understand both user and client needs, and overcome institutional inertia, this paper proposes viewing user research clients as users of user research outcomes. This reframing the crafting of communication across boundaries as a parallel internal human-centered design process we refer to as a double ethnography.”
Roschuni, C., Goodman, E. and Agogino, A. 2013. Communicating Actionable User Research. Artificial Intelligence for Engineering Design, Analysis and Manufacturing. Pre-publication draft available here.
The widely used textbook on user experience research, revised to account for changes in technologies, techniques, and topics.
Churchill, E. and Goodman, E. 2008. (In)visible partners: people, algorithms, and business models in online dating. In Proc. Ethnographic Praxis in Industry Conference ’08. Wiley-Blackwell.
Goodman, E. and Churchill, E. 2007. After the Match: Mobility and First Dates. In Proc. DUX ’07. Article 23.
I was the lead user experience researcher for Intel’s Mobile Clinical Assistant, the first tablet designed and engineered specifically for clinical use. The MCA won an IDSA/Businessweek IDEA award in 2007. Versions of the MCA are manufactured by Motion, Philips, Panasonic, Advantech, and others.
What Intel has to say about the MCA
About the project
As humans we come to understand the places around us using a myriad of observable cues, such as public-private, large-small, daytime-nighttime, loud-quiet, and crowded-empty. Unsurprisingly, it is the people with which we share such spaces that often dominate our perception of place. Sometimes these people are friends, family and colleagues. More often, and particularly in urban public spaces, the individuals who affect us are ones that we repeatedly observe and yet do not directly interact with – our Familiar Strangers.
This research project explored the often ignored yet very meaningful relationships with Familiar Strangers. Several experiments and studies led to a design for a personal, body-worn, wireless device that extends the Familiar Stranger relationship while respecting the delicate, yet important, constraints of our feelings and relationships with strangers in public places. Sponsored by Intel Research from 2003–4, with Eric Paulos.